Shipping Options
Please note that we aim to have your order ready in 3-4 business days. While this is our goal, every item is individually custom made, tailored specifically to your selections. As such, we appreciate your patience in completing your order. You will be notified if your order will take longer than the estimated time provided.
STUDIO
PICKUP
Studio gear items will be included in your studio's group order and delivered to the studio once the minimum order has been reached. Studio gear is not delivered to individual homes. You will receive an email notification when your order is ready for pickup at your dance studio. Once you receive this email, check with your dance teacher after your next class!
Please select "Local Pickup" at checkout if ordering ONLY studio gear. Select your desired shipping options if ordering other items too - these will be delivered according to your choice. Studio gear will always be dropped off at your studio.
LOCAL
PICKUP
Available for all orders, big or small, excluding studio gear items. You are welcome to come and pick up your order personally. You will be notified when your order is ready for pickup, including the pickup windows available to you.
LOCAL
DELIVERY
Local delivery is available at checkout based on your geographic location. We deliver in the Hamilton area, as far south as Grimsby, north to Burlington, and west to Ancaster. Deliveries are made on Mondays and Thursdays. Orders placed by Sunday at 5pm EST will be out for delivery on Thursdays. Orders placed by Tuesday at 5pm EST will be out for delivery on Mondays.
Outside
our shipping area?
We'd still love to help! Shipping is available by request for customers outside our local delivery area. Simply contact us with the items you'd like to order and your postal code. We'll calculate the shipping cost for your specific order and provide you with the total before you commit to the purchase. Once you approve the shipping cost, we'll send you a secure payment request for your order.
Shipping rates vary depending on the size, weight, and packaging required for your order.
frequently asked questions (FAqs)
Q1: I can’t see my studio’s shop. What do I do?
A: Make sure you’re logged in with the correct account email. Only members assigned by the studio can access the page. Contact your studio if you think you should have access.
Q2: I clicked a studio button but see an error.
A: This usually means your account hasn’t been linked to that studio yet. Contact your studio to verify your role assignment.
Q3: Can I buy items from other studios?
A: No — each studio only allows its approved members to shop their gear. You can still shop public items, though.
Q4: I forgot my password.
A: Click Forgot Password on the login page to reset it via email.
Q5: Can I change my shipping address after placing an order?
A: Usually yes, but contact us immediately — changes can’t always be applied once the order is processed.
Q6: Can I combine studio and personal items in one order?
A: Yes! Just add everything to your cart and check out once — the system handles both. Just be sure to select the shipping method you desire for your Nessie Nook items - the studio items will always be delivered right to your studio.
Q7: Who do I contact if my order is incorrect?
A: For all items, contact our support directly. Screenshots are very helpful. Email is best for issues related to orders, but drop us a line on our socials too if needed!
Q8: How do I know my order was successful?
A: You’ll receive a confirmation email for each order. Check your account order history for details.