how to shop for your studio
instructions
one:
Create or login to your account using your email address and password
two:
Once logged in, click the "My Studio Shop" button or navigate to the Studio Finder page
three:
Click on your studio tile
four:
Select your desired product; choose size, colour, and any personalizations available; add item to cart
five:
Add any other items from your studio items AND/OR Nessie Nook exclusives; checkout as normal, all in one cart!
PLEASE NOTE: Once your studio's order threshold has been met, your studio gear will be processed, made, and dropped off to your studio, free of charge.
tips
Use one account for everything
You only need one login for personal and studio gear — no need to create multiple accounts.
Keep your email updated
Your account is tied to your email. If it changes, let your studio know so your access stays active.
Check sizing before you order
All items have size charts. Double-check before adding to cart to avoid exchanges.
Ordering deadlines
Some studio gear may only be available during certain times — check your studio’s notices.
Combine items in one checkout
You can buy personal items and studio gear in the same cart — no need for multiple checkouts.
Log out when using shared devices
Keeps your account secure and ensures orders go to the right account.
Screenshots are helpful
If you encounter an issue, a quick screenshot helps us or your studio troubleshoot faster.
frequently asked questions (FAqs)
Q1: I can’t see my studio’s shop. What do I do?
A: Make sure you’re logged in with the correct account email. Only members assigned by the studio can access the page. Contact your studio if you think you should have access.
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Q2: I clicked a studio button but see an error.
A: This usually means your account hasn’t been linked to that studio yet. Contact your studio to verify your role assignment.
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Q3: Can I buy items from other studios?
A: No — each studio only allows its approved members to shop their gear. You can still shop public items, though.
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Q4: I forgot my password.
A: Click Forgot Password on the login page to reset it via email.
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Q5: Can I change my shipping address after placing an order?
A: Usually yes, but contact us or your studio immediately — changes can’t always be applied once the order is processed.
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Q6: Can I combine studio and personal items in one order?
A: Yes! Just add everything to your cart and check out once — the system handles both.
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Q7: Who do I contact if my order is incorrect?
A: Contact your studio first if it’s studio gear. For personal items, contact our support directly. Screenshots are very helpful.
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Q8: How do I know my order was successful?
A: You’ll receive a confirmation email for each order. Check your account order history for details.